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FAQ's

ORDERS 

1. What types of payment do you accept?  

Please click on Payment Information to view our payment options.

2.  When will my credit card be charged?   

Your card is only authorized when you place an order.  We don't charge your card untilthe order has shipped and is on its way to you.  On orders that have a future delivery date, you will be charged at the time the order is processed.

3.  How do I know if my order went through?   

After you place your order, an order confirmation page will appear with your order number. We suggest that you save or print this page. We will also email you an order confirmation soon after the order is placed. Most orders for in stock items ship within 48 hours of order placement (subject to credit card authorization and address verification). Our shipping department is closed weekends and holidays. We will email you confirming that your order has shipped.  

4. Can I change my order after it has been submitted?    

If you wish to cancel an order, add or delete an item or change a size or color, email us at myorder@bluegala.com and tell us exactly what changes you wish to make.  

You can also call us at 646-370-1900 9:30AM - 6:00PM Eastern Standard Time Monday- Friday. Our warehouse personnel arrive very early each morning to ship orders. If customer service is contacted when we open at 9:30AM, it may not be possible to change an order that was processed early in the morning. 

5.  When will I receive my order shipping notice?   

Shipping notification emails are sent after the transaction is closed with your bank. Most banks close a transaction with us within 24 hours after the order has shipped. Some banks are slow to close transactions. This will delay the emailing of your shipping notification. Included in this email will be a link that will allow you to track your order. When orders are shipped with standard shipping the number included in your email confirmation may not be trackable on the USPS site. The shipping notification will only list item information. Coupon, store credit or gift certificate information will not be listed in this email. Please note that Calito dresses are custom made and will ship within 2 weeks of order placement. 

RETURNS/EXCHANGES 

1. How do I return/exchange an item?  

Please click on Returns/Exchanges for information regarding returns and exchanges.  

2.  How long will my return take to be processed?

Depending on the method you use to send the item(s) to us, it can take up to 7-10 business days for us to receive your return. You should expect to receive an email withthe details regarding your return within 3-5 business days from the date your return arrived.

INFORMATION

1.  How do I tell what sizes and colors are in stock?

Click on the color you wish to order. If a color is out of stock, the background of its picture will be slightly grayed. If you click on an unavailable color, you will get a message that it is currently out of stock. 

Click on the size you wish to order. All available sizes will be shown in pink. If a size is out of stock, the size will be slightly grayed. If you click on an unavailable size, you will get a message that it is currently out of stock.

Sometimes, we are completely out of stock on a specific item in every size and color. If all the colors and sizes of an item are sold out, all the pictures will be grayed and an out of stock message will appear if you click a color or size. We remove items that are completely sold out daily. 

2. If an item is sold out on your site, will you be getting more of that item in?

Many regular price items are reordered.  Call, chat with us, or email us to ask about theitem(s) you are interested in. If the item is being reordered, we can tell you theapproximate date when it will be available again. We can even email you when the item has arrived. If the item is not coming in again, we will be glad to recommend some options. Sale items are rarely restocked.

3.  Does Bluegala have a catalog?

Bluegala is an e-retailer and therefore we do not offer a print catalog for our website. We currently have over 900 styles in stock showing on the site. We update the site daily with new products. Click the link to see New Arrivals.

We can also take your order over the phone. Call us Monday - Friday 9:30AM - 6PM EST at 646-370-1900.

Shop with confidence at Bluegala! 

SHIPPING

1. Do you ship internationally?

Bluegala ships worldwide! Please click here to view our International Shipping Guidelines

2. What are your shipping costs and delivery options?

Please click on the link to the shipping page for our Shipping Guidelines

3. Do you offer next day delivery?

Next day delivery is available.  Please call us at 646-370-1900 to inquire about the rates.

MISCELLANEOUS

1. I currently receive emails from Bluegala.  What will you do with my email address?

Customers on our mailing list receive amazing promotions, cool coupons and fabulous fashion alerts in our email newsletter. 

2. What if I no longer wish to receive emails from Bluegala?

Scroll to the bottom of our email newsletter for information on instant removal from our mailing list.

 

 

 

 

 

 


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