We sell time
sensitive and seasonal merchandise. For this reason we have a no return/no
exchange policy for most brands.
Please see our list of non-returnable/non-exchangeable
designers below.
Our non-returnable
designers include the following: Adrianna Papell, Aidan Mattox, Alex & Eve,
Alex Evenings (selected styles), Alexia Admor, Allure, Atria, BG Haute, Calito,
Dave and Johnny, Decode 1.8, Donna Ricco, Faviana, J Kara, Joli Prom, Jovani,
Karen Miller, LM Collection, London Times, Mignon, Nicole Bakti, Night Moves by
Allure, Nina Canacci, Party Time Formals, Patra, Scala, Terani, Xcite,
Xtreme.
MISCELLANEOUS
If a wrong
shipping option was selected (e.g. you live in Australia and you select the USA
shipping option), we will adjust the order and charge the correct shipping
fee.
All shipping, handling and credit card transaction
fees that we incur on orders with the wrong address and on refused or cancelled
orders are non-refundable. If an order ships to an address that you provided and
is returned to us as undeliverable, we will charge a new ship fee to resend the
order.
For Calito dress
purchases only - If you live in the US, we will add an additional $12 to your
shipping fee to cover the cost of international shipping. If you qualify for
free ground shipping, you will still be charged $12 to cover the international
portion of the shipping.
Pre-orders are
orders placed on merchandise that is not in stock for immediate delivery but
will be shipped at the date indicated on the site or via email. By placing a
pre-order, you will be receive your order once the item becomes available. In
order to reserve the item for you, your card will be charged at the time of the
pre-order. All pre-orders are final sale and cannot be
cancelled.
UPS charges a $10
fee for address changes or corrections. If an address change is requested or
made by UPS for an order that has already shipped, the $10 UPS fee will be
charged.
While we strive to
insure that all pricing information is accurate, we are not obligated to honor a
price that was listed incorrectly.
Please note that dresses may not be picked for shipment
for 1-2 days. Please allow 1-2 additional days for your order to
arrive.
If you have any
questions call us at 646-370-1900, email
us or live chat with us 9:30AM - 6PM Eastern Standard Time Monday-
Friday.
